Support & Guidance
Frequently Asked Questions
Everything you need to know about treatments, cosmecare purchases, appointment flow, and clinic policies.
Appointments & Consultations
How do I book an appointment?+
You can book directly from the appointment page or contact us through WhatsApp for immediate assistance.
What should I bring to my consultation?+
Bring your skincare routine, medication list, and any prior dermatology records or procedure history.
Do you offer personalized treatment plans?+
Yes. Every treatment plan is tailored to your skin type, goals, timeline, and tolerance.
Cosmecare Products
Can I buy products without an in-clinic treatment?+
Yes. The Cosmecare section is open for standalone purchases and physician-guided product matching.
How do I choose the right products?+
You can request a personalized routine and we will recommend a regimen based on your concerns and skin profile.
Do you provide post-procedure skincare kits?+
Yes. We provide post-procedure recovery options to support comfort, barrier repair, and clinical results.
Membership
Can I cancel my membership at any time?+
Yes, all memberships can be cancelled with 30 days notice. There are no long-term commitments or cancellation fees.
How do I use my membership benefits?+
Simply mention your membership when booking any appointment. Your discounts and perks will be applied automatically.
Can I upgrade or downgrade my plan?+
Absolutely! You can change your plan at any time. The new rate will take effect on your next billing cycle.
Is there a family membership option?+
Yes! Contact us to learn about family add-on options available with our Premium and Elite plans.
Policies
What is your cancellation policy?+
Please notify us at least 24 hours before your appointment so we can reallocate your slot appropriately.
Are consultations confidential?+
Absolutely. Patient privacy is central to every consultation, treatment, and record flow at M Clinic.
Where can I read legal details?+
You can review complete details on our Privacy Policy and Terms pages.
Treatments & Results
Will my results look natural?+
Natural refinement is the clinic standard. We focus on subtle, proportionate outcomes that preserve facial harmony.
Is there downtime after procedures?+
Downtime depends on the treatment. Many services involve minimal downtime, and full aftercare is provided after each session.
How soon will I see results?+
Some treatments show immediate improvement, while others reveal optimal results over days to weeks.